Home FAQ Purchasing/Price What services and support are included in the price ?

What services and support are included in the price ?

In Integration, Purchasing/Price, Set-up
Reading time
2 min
Emmanuel Granger
Customer Care

Regardless of your Astn’go subscription, you have access to the same software functionalities. What varies is the desired level of service :

– With a Standard subscription, you receive support during the implementation phase, and your contact remains available online.
– With a Premium subscription, you receive ongoing support, and you can also reach your contact by phone.
– With a Company subscription, you receive customized support.

Ticket topology and definition:

INCIDENT Ticket = Software issue
ADVISORY Ticket = Intervention of less than 15 minutes
SUPPORT Ticket = Intervention of more than 15 minutes

Details of the Expert appointment:

  • Duration: 1 hour
  • Agenda items:
    • Review of your objectives
    • Presentation of Astn’go new features and practical cases illustrating their usage
    • Assistance in optimizing the use of Astn’go software according to your needs
    • Review of your Support tickets

In any cases, you have 24/7 access to My Astn’go Academy, which offers online tutorials, webinars and private FAQs to answer all your questions and support you independently.