Who will help me to implement Astn’go?
From the order to the implementation in your shop floor, the Astn’go teams will accompany you.
An integration plan of the solution, according to your objectives, is set up by a consultant following your order. This support plan is made up of several remote sessions and preparatory work prior to them.
These cover both the technical aspects from training to the configuration of your IIoTs modules, through the interface with your ERP for the management of WO, the configuration of your Astn’go solution (downtime reasons, scrap reasons, calendar, people, indicators, dashboards) to the implementation of a dashboard.
To enable you to move forward with the preparatory work, you will find in the integration plan all the useful links: the questions to ask, the setting, the configuration. The objective is to share the training issue as well as the expected preparatory work in order to move forward quickly towards the implementation of the solution in your shop floor.
In your customer space, articles, videos and tutorials are available to help you understand the configuration issues and their impact on the solution.
These materials are always available to you even after the training sessions are over, allowing you to continue to progress.
The Astn’go solution has been designed to be implemented in complete autonomy, but this does not mean without support.
Our teams remain available if you have any unanswered questions or misunderstandings.
You can contact them via :
- Mail : support@astngo.com
- Phone : 04 81 12 02 22
- Form : From the Assistance page of your My Astn’go space
